Poor weather extends the internet Christmas shopping boom

There still seems to be no sign of the festive online shopping boom tailing off, with figures from John Lewis and price comparison service InvisibleHand both indicating on-going growth in the market.
John Lewis’ latest weekly trading figures show that online sales were up by over 50% on a year ago. “It is in weeks such [...]

Customer Satisfaction for the Top 40 UK Online Retailers Christmas 2009

Company Name
Satisfaction 2008
Satisfaction 2009
Point change
% change

Amazon U.K.
78
83
5
6.4%

Play.com
78
79
1
1.3%

QVC U.K.
70
78
8
11.4%

John Lewis
68
77
9
13.2%

M & M Direct
67
76
9
13.4%

Apple.com U.K.
71
76
5
7.0%

Boots
68
75
7
10.3%

HMV
69
75
6
8.7%

eBay U.K.
72
75
3
4.2%

Waterstone’s
68
74
6
8.8%

ASOS
70
74
4
5.7%

Ebuyer
70
74
4
5.7%

Screwfix Direct
71
74
3
4.2%

New Look
NA
73
NA
NA

Sainsbury’s
NA
73
NA
NA

Marks & Spencer
68
73
5
7.4%

ASDA (Wal-Mart)
69
73
4
5.8%

Argos
70
73
3
4.3%

Tesco Direct
65
72
7
10.8%

Dell U.K.
NA
71
NA
NA

Debenhams
61
71
10
16.4%

Next
66
71
5
7.6%

IKEA
NA
70
NA
NA

Topshop
NA
70
NA
NA

WHSmith
62
70
8
12.9%

River Island
63
69
6
9.5%

O2 Shop
NA
68
NA
NA

The Orange Shop
60
68
8
13.3%

Comet
61
68
7
11.5%

Halfords
NA
67
NA
NA

Homebase
NA
67
NA
NA

PC World
60
67
7
11.7%

Kays
61
67
6
9.8%

La Redoute
62
67
5
8.1%

Dixons
NA
66
NA
NA

Currys
60
66
6
10.0%

Freemans
62
66
4
6.5%

Littlewoods
62
66
4
6.5%

Ticketmaster U.K.
NA
65
NA
NA

B&Q
60
65
5
8.3%

Top 20 retail sites: UK

Search terms ranked by visits for week ending 14th Nov 2009

eBay UK – 19.05%
Amazon UK – 6.25%
Argos – 2.28%
Play.com – 1.87%
Marks & Spencer – 1.13%
Tesco.com – 1.07%
Tesco Direct – 0.91%
Amazon.com – 0.89%
eBay.com – 0.86%
John Lewis – 0.82%
Next – 0.76%
HotUKDeals – 0.64%
Sainsbury’s – 0.6%
Gumtree – 0.55%
ASOS – 54%
GAME – 54%
HMV.com – 52%
Tesco entertainment – 52%
ASDA – [...]

Domino’s Pizza online sales soar 40%

Domino’s Pizza’s focus on online sales in the past year has proved fruitful for the fast-food business, with internet sales up 40.4%, accounting for just under 30% of all its UK delivered sales.
The pizza delivery business has experienced across-the-board expansion, with internet sales increasing for the fourth quarter and the year, the company’s 4th quarter [...]

Shoppers spend 94% more per order online in 2009

A Coremetrics Benchmark Survey of 150 top online retailers in the UK reveals online shoppers favour the end of the week and are ordering more goods with a higher average item value.
The average online order has increased 54 percent since 2007.  However, the effect of the recession on consumer spending last year is clearly visible [...]

Mobile retail traffic surge on ‘Black Friday’

Confirming a holiday rush to the mobile internet by shoppers, Novarra, the Internet MobilityTM company, reported mobile phone web traffic to retailer and shopping info web sites on Black Friday increased twelve fold and more than doubled on Cyber Monday compared to before the holiday shopping season kick off. The results [...]

Monitor your ecommerce performance

As your customers are spending time on your site, it is imperative that you take advantage of this site traffic from both new and old customers by making each purchasing journey quick and easy.
To ensure this, all etailers should be in a position where they can apprehend and react to any and every issue that might [...]

The UK’s Top online retailers

IMRG and Hitwise have teamed up to create a list of the top 50 UK online retailers, the list ranks each e-retailer, in terms of online visits, selling goods and services.
IMRG-Hitwise Hot Shops List, November 2009

1
Amazon UK
www.amazon.co.uk

2
Argos
www.argos.co.uk

3
Play.com
www.play.com

4
Apple Computer
www.apple.com

5
Marks & Spencer
www.marksandspencer.com

6
Amazon.com
www.amazon.com

7
Tesco.com
www.tesco.com

8
Next
www.next.co.uk

9
John Lewis
www.johnlewis.com

10
Tesco Direct
http://direct.tesco.com

11
ASOS
www.asos.com

12
easyJet
www.easyjet.co.uk

13
Expedia.co.uk
www.expedia.co.uk

14
RyanAir
www.ryanair.com

15
Currys
www.currys.co.uk

16
Ticketmaster UK
www.ticketmaster.co.uk

17
HMV.com
www.hmv.com

18
New Look
www.newlook.co.uk

19
B&Q
www.diy.com

20
Debenhams
www.debenhams.com

21
Thomson Holidays
www.thomson.co.uk

22
GAME
www.shop.game.net

23
Topshop
www.topshop.com

24
lastminute.com
www.lastminute.com

25
Comet UK
www.comet.co.uk

26
River Island
www.riverisland.com

27
ASDA
www.asda.co.uk

28
Boots
www.boots.com

29
Sainsbury’s
www.sainsburys.co.uk

30
Littlewoods
www.littlewoods.com

31
PC World
www.pcworld.co.uk

32
Dell EMEA
www.euro.dell.com

33
ASDA Direct
http://direct.asda.com

34
The TrainLine
www.thetrainline.com

35
O2 Shop
http://shop.o2.co.uk

36
LOVEFiLM
www.lovefilm.com

37
Travelodge UK
www.travelodge.co.uk

38
Screwfix Direct
www.screwfix.com

39
IKEA
www.ikea.com

40
Odeon Cinemas
www.odeon.co.uk

41
HP
www.hp.com

42
British Airways
www.britishairways.com

43
QVCUK.com
www.qvcuk.com

44
Cineworld [...]

High online expectations this Xmas

Online retail will reach £8.9bn this Christmas, representing 20% of all UK sales, according to a report from Kelkoo. The report, conducted by the Centre for Retail Research on behalf of Kelkoo, forecast that online shopping would account for a fifth of all shopping this Christmas, a 24% growth from £7.2bn [...]