usability
£5.65 billion per year lost to poor web experiences
Consumers are abandoning online transactions due to poorly performing websites, according to recent research by Hostway and Zeus Technology retailers could possible be losing up to £5.65 billion per year in lost sales.
The survey of 2,033 consumers highlighted that on average consumers abandoned 5.5 online transactions per person over the last 12 months. With [...]
“Usagility: Agile Usability for rapid development”
Last year to mark ‘World Usability Day’ Dr Martin Hicks and Erdinez Hassan presented a webinar offering guidelines on how to get the most from agile usability and the pitfalls you should avoid.
In this video Dr Martin Hicks and Erdinez Hassan explain how the current economic climate has put pressure on budgets and schedules. Plus [...]
OTOinsights presents: “Winners & Losers” -The Top 8 Travel Websites
One to One Travel and the newly expanded OTOinsights present their webinar “Winners & Losers” – The Top 8 Travel Websites.This presentation showcases our latest customer experience research findings for eight international travel sites, focusing on the booking processes, usability issues, design and branding.
View what best practices can be gleaned from [...]
OTOinsights Laptop review – Packard Bell netbook – KAV 60
Dr. Alex Dewitt takes a look at the Packard Bell netbook – KAV 60.
Offering his thoughts and insight as a user experience consultant on the user experience of the laptop.
Delivering a unique view of how the end user will perceive the netbook.
By Dr. Alex Dewitt,
Senior Research Consultant
at OTOinsights
The latest netbook offering from Packard Bell boasts [...]
Mobile Application Review – British Met Office
Gurvinder Sandhu takes a look at the British Met Office app on the iPhone.
Following the harsh weather this winter, fhios research consultant Gurvinder Sandhu thought it helpful to review an app that may prove very useful in the upcoming weeks with more snow predicted to fall across the UK.
In this article Gurvinder takes a look [...]
Mobile Application Review – London Underground Tube Status
Martin Rosenmejer takes a look at the London Underground tube status app for the Android platform.
Offering his thoughts and insight as a user experience consultant on what the app does and does not do.
As well as an overview of the app itself, plus what it is and what it is used for.
The article also offers [...]
Mobile Application Review – Google Finance
By Martin Rosenmejer,
User Experience Research Consultant
at fhios.
What is it?
Google Finance application for Android.
Purpose
Provides updated stock information and financial news from a portfolio selected created by the user.
Download?
Free. Downloaded from the Android Market app store.
Overview
The Google Finance app because it is very popular among Android users.
So what does it do?
The Finance [...]
Usability Key to Smartphone Market
Well that’s the view from Nokia’s Chief Financial Officer Timo Ihamuotila.
Nokia aim to boost its presence and share of the smartphone market by improving the usability of its devices.
This comes on the back of the news that Nokia posted a consensus-beating fourth quarter profit on strong smartphone sales, showing a switch in power in the [...]
Making Users Buy Online – The Importance of Building Online Trust
By Martin Rosenmejer,
User Experience Research Consultant
at fhios.
With online sales rising to 9.8% of the total retail sales in the UK in 2008* and 12.6% of businesses selling online (Office of National Statistics), the role of company websites is still enhancing often becoming a central part of the offered customer experience.
In order to make people purchasing [...]
fhios mobile handset review – HTC Touch2
By Jenefer Yeung
Senior User Experience Consultant
at fhios.
As a touchscreen phone the HTC Touch2 has kept physical keys to clearly indicate:
‘Call’ (fig. 1)
‘End call’ (fig. 2)
‘Power on’ (fig. 1)
‘Power off’ (fig. 2)
This is particularly helpful to those who are less familiar with using a touchscreen phone and helps them to visually [...]
