Winners and Losers: Customer Experience among the top 8 travel sites

With 1 in 4 people looking to spend less on their travel by as much as 50% this year, travelers are flocking online to find the best deals. More than ever, it’s imperative that travel companies capture the growing online bookings market by providing an optimum online customer experience.
At One to One [...]

Is the rise of the Internet the downfall of TV?

For the first time, the internet has surpassed TV as the “most essential” medium.
According to a series of studies from Arbitron and Edison, which have been conducted since 1998 on topics relating to the internet and new media.
The participants were asked to choose between never watching TV again or never accessing the internet again. The [...]

£5.65 billion per year lost to poor web experiences

Consumers are abandoning online transactions due to poorly performing websites, according to recent research by Hostway and Zeus Technology retailers could possible be losing up to £5.65 billion per year in lost sales.
The survey of 2,033 consumers highlighted that on average consumers abandoned 5.5 online transactions per person over the last 12 months. With [...]

OTOinsights presents: “Winners & Losers” -The Top 8 Travel Websites

One to One Travel and the newly expanded OTOinsights present their webinar “Winners & Losers” – The Top 8 Travel Websites.This presentation showcases our latest customer experience research findings for eight international travel sites, focusing on the booking processes, usability issues, design and branding.
View what best practices can be gleaned from [...]

Is this how the movie industry can fight against the online pirates?

With the government and the music industry dead in the water with effective ideas to stop illegal downloading the film industry has remained relatively quiet on the subject and not jumped on the bandwagon of restricted broadband access.
Most in the film industry would be worried by the upsurge in illegal downloading and file sharing added [...]

What does publishing do now? – Building Online Communities

It’s really not the greatest of times to be working with or associated with the printed press. With falling readership, and the subsequent fall in advertising revenues coupled with the emergence of online channels; the question on most people’s minds is what to do next?
The news worsens with a study by the Pew Research [...]

6 Nations Championship – England extends the tournament in to Social Media

With the 6 Nations Championship almost upon us, and with England’s game against Wales looming The RFU have begun a strategy to raise the interest of the nation and increase the ‘friendly’ rivalry between the fans.
On the eve of kick-off the RFU have challenged England supporters to further show their support by joining the Official [...]

Top Search Properties Worldwide

Google Sites ranked as the top search property worldwide with 87.8 billion searches in December, or 66.8 percent of the global search market. Google Sites achieved a 58-percent increase in search query volume over the past year.

Yahoo! Sites ranked second globally with 9.4 billion searches (up 13 percent), followed by Chinese search engine [...]

Top Search Markets Worldwide

The total worldwide search market boasted more than 131 billion searches conducted by people age 15 or older from home and work locations in December 2009, representing a 46-percent increase in the past year.

This number represents more than 4 billion searches per day, 175 million per hour, and 29 million per minute. The [...]

Brits increase amount of ad clicks

Nearly one third (31.6%) of the Internet users questioned clicked on Internet advertisements in 2009, compared with 28% of users in 2008, according to a new survey.

Research for Internet Advertising, a new Market Assessment from market intelligence provider Key Note, also reveals that while only 9.2% of users had responded to classified advertisements on [...]